Keywords
Summary
Build deep trust with SonarSource's customer base by managing security inquiries, enhancing the Trust Center, and collaborating with engineering and legal teams. This role combines multi-domain InfoSec expertise with AI proficiency to support secure, compliant software development.
Job Description
SonarSource is a leader in AI code review and verification, helping over 75% of the Fortune 100 build reliable software. As a Sr. Staff Customer Trust Manager, you will join the Information Security team to strengthen trust with our rapidly growing customer base. You will work closely with the CISO and cross-functional teams to ensure accurate security communication and maintain a top-tier security posture.
Your tasks
- Manage customer and internal inquiries regarding security and technical questions, while enhancing and maintaining the Trust Center as a proactive resource.
- Collaborate with Engineering, Product, and Information Security teams to translate complex technical details into clear, friendly responses for customers.
- Review customer contracts, MSAs, and DPAs, providing feedback and redlining on security clauses in partnership with Legal and Sales.
- Keep customer trust systems accurate and drive improvements to security tooling within a federated security approach.
- Develop and refine AI prompts and automated workflows using LLMs to keep security information systems valid and up to date.
Your profile
- Unwavering customer obsession and a passion for enabling innovation without compromising safety.
- Solid experience reviewing and redlining security clauses in customer contracts, bridging the gap between Legal, Sales, and InfoSec.
- Strong communication skills to explain complex security requirements in simple business terms to non-technical peers.
- Deep experience across multiple security domains such as GRC, Cloud Security, IAM, or Application Security, with familiarity of frameworks like SOC 2, ISO 27001, and GDPR.
- Proven ability to use AI tools and create complex prompts to solve security problems and automate governance tasks.
- Autonomous leadership skills to manage multiple high-stakes projects with minimal supervision.
What we offer
- An in-office culture with three anchor days per week (Mondays, Tuesdays, and Thursdays) to foster collaboration.
- Relocation support for the right candidate who is not currently based in Geneva.
- The opportunity to work at the forefront of the AI software revolution with a profitable, fast-growing company.