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Summary
Join SonarSource's Business Technology team in Geneva to design and operationalize AI-native systems and Atlassian platforms. You will engineer AI agents, automate workflows, and manage enterprise integrations to support global operations.
Job Description
SonarSource is a leader in AI code verification, helping major global companies ensure the reliability of AI-generated software. As an AI Systems Engineer on the Business Technology team in Geneva, you will sit at the intersection of AI-native operations, enterprise platform engineering, and IT service management. Your role involves owning the design and operation of AI-augmented systems across Sonar's internal technology ecosystem.
Your tasks
- Design, build, and operationalize AI-native capabilities, including Claude MCP integrations, custom skills, Rovo agents, and Enterprise Apps connectors.
- Administer and evolve Jira Service Management (JSM), treating it as a product with a focus on service catalog design, SLA management, and automated routing.
- Manage the full Atlassian Cloud ecosystem, ensuring governance, user access management, and platform health monitoring.
- Develop sophisticated workflow automations using Atlassian Automation, REST APIs, and third-party middleware to eliminate manual processes.
- Build and maintain integrations between Atlassian and adjacent enterprise systems such as Slack, HR platforms, and identity providers.
- Own CMDB and asset management, ensuring data integrity and lifecycle management for IT hardware and software licenses.
- Define ITIL-aligned processes for incident, change, and problem management while supporting security, compliance, and audit requirements.
Your profile
- Proven multi-year experience in AI systems and agent engineering, with a focus on prototyping and hardening AI-native capabilities.
- Deep expertise in ITSM platform ownership, specifically Jira Service Management and the broader Atlassian suite.
- Strong skills in automation engineering and enterprise integration architecture, including webhooks, APIs, and middleware.
- Experience in CMDB configuration and ITSM process governance, with an understanding of ITIL frameworks.
- Ability to partner with diverse internal stakeholders to identify automation opportunities and deliver continuous improvement.
What we offer
- A role at the forefront of the AI software revolution within a profitable, fast-growing company with over $400M in revenue.
- Opportunity to work in a global hub in Geneva alongside teams in Austin, London, and other locations.
- A culture defined by the CODE mindset: Committed, Obsessed with quality, Deliberate, and Effective.