Support Engineer at SonarSource in Geneva (75%)

Keywords

• Support Engineer
• DevOps
• AI Code Verification
• Customer Support
• Software Integration
• Geneva

Summary

Join SonarSource in Geneva as a Support Engineer to help customers integrate AI code verification tools into their development pipelines. You will drive technical issue resolution and advocate for best practices in a fast-growing, AI-focused company.

Job Description

SonarSource is a leader in AI code verification and governance, helping organizations ensure that software generated by AI-assisted developers is reliable and secure. As a Support Engineer in our Geneva hub, you will play a key role in extending our services offering and supporting customers globally in adopting our solutions and software engineering best practices.

Your tasks

• Assist customers in integrating our solutions across their development pipelines, including IDEs, ALMs, and Continuous Integration chains.
• Drive technical issues to resolution by conducting in-depth investigations and managing customer relationships effectively.
• Collaborate with Sales and Consultants to enhance the overall customer experience and maximize the value of our service offering.
• Represent the customer voice in product discussions, helping to shape product evolutions based on feedback.

Your profile

• 3-5 years of experience in supporting, maintaining, or delivering high-quality software.
• At least 2 years of experience using or administrating DevOps pipelines, including SCM (Git, SVN), IDEs, and CI tools (Jenkins, Azure DevOps, GitLab).
• Practical experience with AI tools in development, troubleshooting, or workflow optimization.
• Working knowledge of local and cloud-based deployment platforms such as Linux, Windows, Docker, Kubernetes, AWS, and Azure.
• Strong investigation skills, a team player mindset, and excellent English communication skills.

What we offer

• An in-office culture with anchor days on Mondays, Tuesdays, and Thursdays to foster collaboration.
• Support for relocation if you are not currently based in Geneva.
• A commitment to diversity, equity, and inclusion within a global team.