Keywords
Summary
Build scalable research systems and AI-assisted workflows to support evidence-based decision-making. You will manage knowledge management, recruitment, and tooling for the UX Research team.
Job Description
GetYourGuide is looking for a UX Research Programs & Operations specialist to strengthen the infrastructure behind its research practice. In this role, you will design and maintain the systems, tools, and programs that enable researchers and cross-functional partners to turn evidence into decisions at scale.
Your tasks
- Design and maintain systems for knowledge management, recruitment, self-serve research, tooling, and governance.
- Develop AI-powered workflows to accelerate research and design processes, from intake to synthesis and rollout.
- Collaborate with senior stakeholders to define feasibility and trade-offs, ensuring research outputs are decision-ready.
- Create visual artifacts such as concept visuals, posters, and prototypes to communicate ideas effectively.
- Facilitate team meetings and discovery workshops to identify operational gaps and inform the team roadmap.
- Advise stakeholders on appropriate processes and tools, including organizing training sessions for new teams.
- Manage research tool screening, vendor onboarding, security assessments, and access management.
Your profile
- At least five years of experience in UX Research, UX Strategy, or UX Program Management in a tech organization.
- Proven track record of building research systems and user panels that scale without compromising quality.
- Operational knowledge of qualitative and quantitative research methods, including unmoderated interviews.
- Experience in shifting program-related decisions at the senior stakeholder level through communication and innovation.
- Skills in visualizing direction through sketches, prototypes, or service blueprints, with a clear view on AI in research.
- Familiarity with research ethics, accessibility frameworks, GDPR, and other relevant policies.
- Experience in vendor management, budget tracking, and negotiations.
What we offer
- Annual personal growth budget and mentorship programs for continuous learning.
- Work from anywhere in the world for 30 days per year.
- Hybrid working approach with three days in office and two days of optional at-home focus time.
- Monthly transportation and fitness budget, plus discounts on GetYourGuide activities.