Major Incident Manager at SonarSource in Genève (GE) - 75% PENSUM

Keywords

• Major Incident Manager
• Infrastructure as Code
• Observability
• DevSecOps
• Automation

Summary

As a Major Incident Manager at SonarSource, you will automate infrastructure monitoring and incident response to ensure reliability in a fast-growing AI-driven environment.

Job Description

SonarSource is a leader in AI code verification, helping major global companies ensure that AI-generated software is reliable and secure. As a Major Incident Manager, you will be a key engineering contributor to automating and enhancing the software development lifecycle. You will work within a team that delivers solutions across multiple global offices, focusing on maximizing automation and reliability while eliminating repetitive operational tasks.

Your tasks

• Monitor critical security and core infrastructure components, triage high-severity alerts, and manage error budgets to guide daily prioritization.
• Write, review, and test code using tools like Python, Go, or Terraform to automate infrastructure deployment and security hardening.
• Identify and implement automated solutions to reduce manual toil in areas such as security patching, compliance checks, and certificate rotation.
• Maintain DevSecOps security tools in CI/CD pipelines and ensure robust observability systems for logging, metrics, and tracing.
• Participate in on-call rotations and convert incident root causes into preventative code-based measures to reduce Mean Time To Resolution.

Your profile

• Deep expertise in Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, Ansible, or Puppet.
• Hands-on experience with major cloud providers (AWS, GCP, Azure) or large-scale private cloud infrastructure.
• Practical experience defining and measuring Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Proven experience with modern observability platforms like Prometheus, Grafana, ELK, Datadog, or Splunk.
• Strong understanding of core networking concepts including TCP/IP, DNS, and load balancing.
• Experience in automating security controls, managing Identity and Access Management (IAM), and running incident management processes.