IT Service Portfolio Manager at Helvetia Beteiligungen AG in Basel

Keywords

• IT Service Portfolio
• ITSM
• ServiceNow
• ITIL
• Service Lifecycle Management

Summary

Helvetia Beteiligungen AG is looking for an IT Service Portfolio Manager in Basel to build a transparent service and application portfolio and drive lifecycle management across the organization.

Job Description

Helvetia Beteiligungen AG is seeking an IT Service Portfolio Manager in Basel to establish a transparent service and application portfolio and turn the target IT Service Management operating model into practice.

• Build and maintain a transparent IT Service Portfolio covering services, applications, ownership, and lifecycle status
• Structure the service and application landscape through consistent portfolio standards
• Drive service lifecycle management together with Service and Application Owners
• Create a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units
• Translate stakeholder requirements into clear decision criteria and portfolio standards
• Establish portfolio processes, roles, and governance supported by ServiceNow

• Degree in Computer Science, Business Informatics, or comparable qualification
• 5+ years of experience in structuring and managing IT service or application portfolios in complex IT environments
• Solid experience with ITIL-based ITSM processes and understanding of how ITSM interacts with the service portfolio
• Proven track record of creating clear portfolio structures and translating target operating models into practical standards
• Experience in large, complex organizations, ideally in an enterprise or group environment
• Strong analytical and organizational skills, excellent communication abilities, very good English and good German